If you have an issue with any of our products we encourage you to contact us immediately.  It is Shop-Om’s policy that every customer should be treated with dignity and respect and every attempt should be made to satisfy our customers.  We take pride in the products that we represent and we will work to ensure your satisfaction.  

100% Satisfaction Guaranteed

Retail and most wholesale orders will ship within 1-2 business days (inventory permitting). Please note that processing times may take an additional business day throughout the holiday season. Unless you request otherwise, we generally ship by UPS, USPS or FedEx ground, which usually provides the best rates.  Because retail orders ship from Pennsylvania, most orders placed with regular ground shipping within the continental US will reach you within 5-10 business days.  Please note that FedEx & UPS shipping times count business days and do not normally count or deliver on Saturdays, Sundays or Federal Holidays, so if you place an order on the Friday before a holiday weekend, you may not receive your order until the following Tuesday even if you choose overnight shipping.

Please be aware that shipments from the US to outside the US may take 4-6 weeks for delivery and may incur additional tax and import fees.

Please be advised that additional shipping fees apply for expedited shipping.